Privacy Policy

Sixth Sense Enterprises OPC Pvt Ltd ("Company," "we," "us," or "our") operates the Rivaa health performance platform ("Service"). This Privacy Policy explains how we collect, use, process, and protect your personal information when you use our Service. We are committed to protecting your privacy and ensuring the security of your data in accordance with applicable data protection laws.

This Privacy Policy applies to all users of our Service and describes our practices regarding the collection and processing of information through our website, web app, and WhatsApp integration. By using our Service, you consent to the collection and use of information as described in this Privacy Policy.

Account Information

When you create an account, we collect personal information including your name, email address, phone number, and profile details such as date of birth, gender, height, and weight. This information is necessary to establish and maintain your user account and provide personalised health tracking services.

Health & Fitness Data

We collect the health and fitness data you log through our platform, including activity sessions, strength training records, nutrition entries, health vitals (blood pressure, glucose, body weight), habit tracking data, and body composition metrics. This data is core to delivering personalised health insights.

Body Scan Data

When you use our 3D body analysis feature, we collect and process the photos you upload to generate a 3D body mesh and circumference measurements. This data is processed through our AI pipeline to produce body composition metrics including BMI, body fat percentage, lean mass, and 20+ circumference measurements.

WhatsApp Interaction Data

When you interact with our WhatsApp AI assistant, we collect and process the messages you send, including natural language health logs, queries, and responses. This data is used to power AI-driven health tracking and data querying features.

Usage Data

We automatically collect information about how you interact with our Service, including pages visited, features used, time spent on the platform, and patterns of service utilisation. This data helps us improve our Service and understand user needs.

Technical Information

We collect technical data such as your IP address, browser type and version, device information, operating system, and referring website. This information is collected through standard web technologies including cookies and similar tracking mechanisms.

Service Delivery

We use your health data and account information to provide our core services including activity tracking, nutrition logging, body composition analysis, habit tracking, health vitals monitoring, and AI-powered data queries via WhatsApp and the web platform.

AI Processing

Your health data and body scan photos are processed through our AI systems and third-party AI APIs to deliver personalised insights, generate 3D body meshes, and power our WhatsApp assistant. This processing is essential to the core functionality of Rivaa.

Trainer & Caretaker Access

If you are linked to a trainer or caretaker on the platform, we use your data to provide them with a live view of your health metrics as permitted by your relationship settings. You control who has access to your data through the platform's invite and role system.

Service Improvement

We analyse usage patterns and user feedback to enhance our platform functionality, develop new features, and improve the accuracy of our AI models. This analysis is conducted on aggregated and anonymised data whenever possible.

Account Management

We use your personal information to maintain your account, authenticate your access to the Service, and provide customer support. This includes sending service-related communications and responding to your inquiries.

Legal Compliance

We may process your information to comply with applicable laws, regulations, legal processes, or governmental requests, and to protect our rights and interests or those of our users.

Third-Party Service Providers

We share your information with carefully selected service providers who assist in operating our platform, including cloud hosting providers (AWS), AI API services, WhatsApp Business API providers, and payment processors. These providers are bound by contractual obligations to protect your information and use it solely for the purposes of providing services to us.

Trainer & Caretaker Relationships

When you accept an invite from a trainer or caretaker, their access to your health data is governed by the role assigned. Trainers can view your activity, nutrition, body scan, and health data. Caretakers can monitor your health logs and vitals. You can revoke these relationships at any time through the platform.

Legal Requirements

We may disclose your information when required by law, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, comply with judicial proceedings, or respond to claims.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

Account Data

We retain your account information for as long as your account remains active or as needed to provide our services. Upon account deletion, we will remove your personal information from our active systems within a reasonable timeframe.

Health & Body Scan Data

Your health logs, body scan data, and generated outputs are retained as long as your account is active to provide historical tracking and trend analysis — core features of the platform. Upon account deletion, this data is removed from our active systems.

Usage and Technical Data

We may retain aggregated and anonymised usage data for analytical purposes and service improvement. This data cannot be used to identify individual users and may be retained for business intelligence purposes.

Access and Portability

You have the right to access the personal information we hold about you and to receive a copy of this information in a structured, commonly used format.

Correction and Updates

You may update or correct your account information at any time through your profile settings or by contacting our support team.

Deletion Rights

You may request deletion of your personal information, subject to our legitimate business needs and legal obligations. Account deletion will result in the removal of your personal data from our active systems.

Trainer & Caretaker Access Control

You have full control over who can view your health data. You can accept or decline relationship invites and revoke access at any time through the platform's settings.

To exercise these rights, please contact us using the information provided in the Contact section of this Privacy Policy.

Our Service operates with infrastructure and service providers located in multiple jurisdictions, including AWS servers in the Asia Pacific (Mumbai) region. Your information may be transferred to and processed in countries other than your country of residence.

When we transfer personal information internationally, we implement appropriate safeguards to ensure the protection of your data, including contractual protections and compliance with applicable data transfer regulations.

We use cookies and similar tracking technologies to enhance your experience on our platform, analyse usage patterns, and maintain your authenticated session. These technologies help us remember your preferences and gather analytical data about Service usage.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit some functionality of our Service.

Our Service is intended for users aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have collected information from a child without appropriate consent, we will take steps to delete such information promptly.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify users of material changes through the Service or email communication.

Your continued use of the Service after such notifications constitutes acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

For questions about this Privacy Policy, requests regarding your personal information, or concerns about our data practices, please contact us at:

Email

info@rivaa.ai

Company

Sixth Sense Enterprises OPC Pvt Ltd

India Office

4th Floor, Rectangle 1, Commercial Complex D Floor, Saket, New Delhi 110017, India